Effective Date: 9th August 2024
1. Introduction
Welcome to drpujaladd.com, the official website of Clarity Base Ltd. At Clarity Base Ltd, we prioritize the privacy and security of our users. This Privacy Policy outlines how we collect, store, use, share, and protect your personal data when you interact with our website and services, in compliance with the General Data Protection Regulation (GDPR).
2. Data Controller
The data controller responsible for your personal data is:
Clarity Base Ltd
71-75 Shelton Street, Covent Garden,
London, WC2H 9JQ, United Kingdom
Email: claritybaseltd@gmail.com
3. Data Collection
We may collect various types of personal data from you when you use our website or engage with our services. These include:
3.1 Personal Identification Information
- Name
- Email Address
- Phone Number
- Postal Address
3.2 Transaction Data
- Payment Information: Such as credit card details or other payment methods used when purchasing our services.
- Billing Information: Such as billing address and transaction history.
3.3 Technical Data
- IP Address
- Browser Type and Version
- Time Zone Setting
- Browser Plug-in Types and Versions
- Operating System and Platform
- Device Information
3.4 Usage Data
- Website Interaction Data: Pages visited, time spent on pages, clicks, and other user interactions.
- Service Usage Data: Information about how you use our services, including the types of services purchased and your preferences.
3.5 Marketing and Communications Data
- Preferences: Your preferences in receiving marketing communications and your communication preferences.
3.6 Sensitive Data
- Health and Wellness Information: We may collect sensitive data related to your emotional wellness, such as details shared during consultations or therapy sessions. Such data is collected only with your explicit consent.
4. Data Storage
4.1 Storage Locations
Your personal data is stored on secure servers located within the European Economic Area (EEA). In cases where data may be transferred outside the EEA, appropriate safeguards, such as the EU Standard Contractual Clauses, will be applied to ensure that your data remains protected.
4.2 Retention Period
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Specific retention periods include:
- Personal Identification and Transaction Data: Retained for 7 years for legal and tax purposes.
- Technical and Usage Data: Retained for 3 years after your last interaction with our website.
- Marketing Data: Retained until you withdraw your consent.
5. Data Usage
We use your personal data for the following purposes:
5.1 Providing Services
- Service Delivery: To provide and manage the life coaching, NLP, hypnotherapy, meditation, EFT, and inner child healing services you have requested.
- Payments: To process your payments and manage billing.
5.2 Communication
- Customer Support: To respond to your inquiries and provide support.
- Service Updates: To inform you of updates or changes to our services or policies.
5.3 Marketing
- Promotional Communications: To send you information about new services, special offers, and events, subject to your consent.
- Feedback Requests: To request feedback on our services to improve user experience.
5.4 Legal Compliance
- Regulatory Requirements: To comply with legal obligations, such as record-keeping for tax and audit purposes.
- Fraud Prevention: To detect and prevent fraud, unauthorized activities, or other illegal activities.
5.5 Analytics and Improvement
- Website Analytics: To analyze how you use our website and improve its functionality and user experience.
- Service Improvement: To enhance our services based on user feedback and interaction data.
6. Data Sharing
We do not sell or rent your personal data. However, we may share your data with third parties in the following circumstances:
6.1 Service Providers
We may share your personal data with trusted third-party service providers who assist us in operating our website, processing payments, providing our services, and conducting marketing activities. These providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
6.2 Legal Obligations
We may disclose your personal data where required by law or to comply with legal processes, such as court orders, subpoenas, or other legal requirements.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, provided that the receiving party agrees to respect your personal data in a manner consistent with this Privacy Policy.
7. Data Security
7.1 Security Measures
We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Sensitive data is encrypted both in transit and at rest.
- Access Controls: Access to personal data is restricted to authorized personnel only.
- Regular Audits: We conduct regular security audits to ensure our data protection practices are up to date.
7.2 Data Breach Response
In the event of a data breach, we will notify you and the relevant supervisory authority without undue delay, and take all reasonable steps to mitigate the impact of the breach.
8. Users’ Rights
Under the GDPR, you have the following rights regarding your personal data:
8.1 Right to Access
You have the right to request access to the personal data we hold about you and obtain a copy of it.
8.2 Right to Rectification
You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.
8.3 Right to Erasure
You have the right to request the deletion of your personal data where there is no lawful reason for us to continue processing it.
8.4 Right to Restrict Processing
You have the right to request the restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to its processing.
8.5 Right to Data Portability
You have the right to request the transfer of your personal data to another service provider in a structured, commonly used, and machine-readable format.
8.6 Right to Object
You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis for processing.
8.7 Right to Withdraw Consent
Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at claritybaseltd@gmail.com. We will respond to your request within one month, in accordance with GDPR requirements.
9. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. For more detailed information on the cookies we use and how to manage your preferences, please refer to our Cookie Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your personal data.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:
Clarity Base Ltd
71-75 Shelton Street, Covent Garden,
London, WC2H 9JQ, United Kingdom
Email: claritybaseltd@gmail.com
By using our website and services, you consent to this Privacy Policy and the practices described herein.